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Private Notes
The staff deal with a couple who think they have arrived in plenty of time for their flight, but are actually a day late according to computer records.
Jane Boulton offers moral support as passenger services agent Leo Jones bids for promotion. Check-in staff are treated to an impromptu show by strippers the Dreamboys, but tensions rise when a passenger turns up late for a delayed flight and a 13-year-old is told she cannot fly to Ireland without adult supervision.
Business students go wild at a bizarre festival near Valencia, Spain, where 25,000 people gather annually to pelt each other with tomatoes. Liverpool check-in assistant Alex Persaud prepares to take up a new position, while Vinnie Jones signs autographs for fans as he passes through Luton en route to a charity golf tournament.
News of the September 11 terrorist attacks reaches Luton, and it is not long before airport supervisor Leo Jones is besieged by anxious passengers seeking further information. The knock-on effect soon begins to bite, with easyJet being forced to delay or cancel a flurry of flights, and security is given a higher priority than ever before.
Leanne Bell becomes an air hostess, and Luton duty manager Alan Derbyshire prepares to receive a donor kidney from his wife Gill. Supervisor Kwasi Addai turns a deaf ear to the pleas of a passenger who arrives late and misses his check-in, while high-spirited women bound for Palma cause a stir.
Several women cause a commotion while celebrating a retirement, a man refuses to fly without his treasured viola and a member of the ground crew gets the chance to join the cabin crew.
Siobhan has a hard time in Liverpool sorting out a family on a delayed flight who have missed their connection to Belfast, while passengers at Luton learn their flight has been postponed for two days by a freak snowfall in Athens. Duty manager Alan Darbyshire hears good news about his kidney transplant and easyJet owner Stelios looks forward to the announcement of his company's first year of trading on the stock market.
Purser Mark Hobson holds an impromptu in-flight quiz in preparation for his appearance on a TV show, a determined businesswoman takes extreme measures to get to her meeting in Glasgow after missing her plane and a girl with an expired passport makes her flight with a minute to spare.
Purser Vicki Cox's boyfriend Nigel sneaks aboard a routine flight to ask for her hand in marriage. Pilots Mike Jamieson and Tony Underwood get to grips with the airport's simulator, and airline boss Stelios is asked to come to the aid of a wedding speaker who has missed his flight to Aberdeen.
Pilot Mike Jameson plays Father Christmas for 40 Luton schoolchildren, but festive cheer is scarce on the ground as anxious travellers struggle to reach their families in time for the holiday. An Inverness-bound mother of twins discovers to her horror that company policy demands one adult per child, and a Liverpool traveller tries to cut through red tape to join his parents in Geneva.
A customer who has missed his flight to Barcelona insists that not all of the clocks at Luton Airport are set to Greenwich Mean Time, and a football challenge takes place between staff at Luton and their northern rivals Liverpool. Meanwhile, Leo Jones investigates the case of Mr Clilverd's 19-year-old son, who failed to catch two flights to Amsterdam and hasn't been in touch since.
Jane Boulton struggles to overcome her fear of heights to play Cupid for a passenger who's hoping his 40ft banner will persuade his girlfriend to accept his proposal. Meanwhile, pilot Tony Underwood steps out from the cockpit to help two autistic boys get to grips with flying.
Supervisor Brett Holland has to placate angry friends who have missed their flight and a Greek couple face a 10-hour wait to discover whether they can fly home. Leanne Cheung deals with an unusual request, while team leader Mark Knott tackles a passenger determined to board a plane despite missing check-in
A courier rushes a trophy from London to Luton in rush-hour traffic, hoping to reach TV star Nick Knowles before his flight to Glasgow, where he is due to present the award. Angela Daniel pulls strings to allow a passenger with a burnt passport to board her plane, and air traffic control problems bring Luton to a standstill.
The easyJet staff get an unusual reaction from a woman who has missed her flight, and dispatcher Paul Houlihan hopes to move from dispatch to cabin crew. In Luton a mother and her 13-day-old baby are offloaded because the child is legally too young to fly, by just six hours.
Two passengers at Luton Airport are told they may be too drunk to fly to Malaga, and an irate businessman demands compensation when his flight is cancelled due to a French air strike. Over in Liverpool, Sue Barnard and Lianne Bell prepare for a sponsored charity bungee jump from a cable car in the Swiss Alps.
Computers crash at the air-traffic control centre in Swanwick, which co-ordinates flights all over southern England, leaving around 4,000 passengers stranded - and Luton supervisor Leo Jones finds himself in the firing line. As the chaos reaches its peak, he decides radical action is called for and closes down the customer services desk altogether.
It is a big day for easyJet's Liverpool staff as the Queen is due to open John Lennon Airport, while Luton supervisor Leo Jones gives a drunken passenger an ultimatum. Socialite Tara Palmer-Tomkinson gets a taste of life as a stewardess when she does research for an in-flight magazine article.
