Alex Santana is a high-level negotiator in an elite police unit. He utilizes state-of-the-art technical equipment and his perspicacious skills at human analysis keep him one step ahead of the law breakers. He has one goal: when tracking criminals, he draws on his psychological investigative skills so he can anticipate their actions and reactions. When finally confronting the rogues, he manages to avoid bloody horrible crimes thanks to his insight into their character. This is what sets him apart from other cops.
