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At Your Service

Season 3 2011

  • 2011-01-12T20:30:00Z on RTÉ One
  • 25m
  • 2h 30m (6 episodes)
  • Ireland
  • English
  • Documentary
Expert hoteliers, Francis and John Brennan from the 5 star Park Hotel Kenmare, give business makeovers to a selection of B & B's, guesthouses and small hotels throughout Ireland that need urgent help with a range of different problems. The Brennans bring years of experience of running a successful hotel and they hope to inspire others to up their game and bring in new business. The Brennans' advice covers all areas; they look at staffing, analyse catering arrangements and suggest new menus, they inspect every room and advise about redecoration (both inside and out) and they look for new ways to exploit the less obvious assets of each property.

6 episodes

Season Premiere

2011-01-12T20:30:00Z

3x01 Lough Key House, Co Roscommon

Season Premiere

3x01 Lough Key House, Co Roscommon

  • 2011-01-12T20:30:00Z25m

Tonight’s programme features Lough Key House, which is situated on the edge of Lough Key Forest Park in Co Roscommon. Owner Francis McDonagh wants to turn her grand country house into a sustainable business but with an average occupancy of just one room a night it’s proving more of a hobby than a business. She is going to have to make some tough decisions if she’s going to make the Brennan’s survival plan work.

3x02 The Royal Valentia, Co Kerry

  • 2011-01-19T20:30:00Z25m

This week top hoteliers Francis and John Brennan continue their mission to help struggling guesthouses survive the recession. The historic Royal Valentia, on the beautiful Island of Valentia is in trouble. Dubliners Vincent and his sister Fiona bought the guesthouse five years ago and they were hoping to live the Island dream but it has all gone horribly wrong.

After investing thousands in this dream, this season is their last chance to make it work. Can the Brennan’s help them turn the business around?

2011-01-26T20:30:00Z

3x03 Ouvane Falls, West Cork

3x03 Ouvane Falls, West Cork

  • 2011-01-26T20:30:00Z25m

Tonight top hoteliers John and Francis Brennan help local school bus driver Noreen Mullins prepare for her first ever summer as boss of the Ouvane Falls.

After spending a lifetime working in local hotels Noreen decided to take the plunge and buy a three year lease. It needs work and the Brennan’s ambitious plan tests Noreen to the limits. Will selling ice creams from a converted store cupboard help ensure her future and will she be able to turn the place around and create a vibrant new business?

3x06 Beirnes of Battlebridge in Co Leitrim

  • 2011-02-20T20:30:00Z25m

Owner Joe Beirne is taking early retirements and he and his wife Eilish now have to make their pub and campsite successful enough to support them and their three children. The Brennan’s plan is simple, make the park one of the best caravan and camping sites in Ireland. But are Joe and Eilish ready to move to the next level?

3x07 Phoenix Park House, Dublin

  • 2011-02-27T20:30:00Z25m

This week John and Francis meet the Smith family. They are converting two shop units and their 30-room guesthouse into a hotel and restaurant before the summer season. They have been planning the project for years but it only takes the Brennans a few hours to find fundamental flaws with the plan.

As the project begins to fall dangerously behind can the Brennans convince the Smiths to hire professional help before the dream turns into a nightmare? And as the weeks turn into months will Phoenix Park House open before the money runs out?

2011-03-06T20:30:00Z

3x08 Windsor Inn, Cork City

3x08 Windsor Inn, Cork City

  • 2011-03-06T20:30:00Z25m

In the final programme in the series John and Francis Brennan visit Mick Hannifin and The Windsor Inn in Cork city. Reviews are terrible and damp patches are growing fast. The business is crying out for a makeover, but with his first child on the way Mick is afraid to spend money. The Brennans insist on a major investment plan but it’s an uphill struggle to get Mick started – let alone finished in time for the summer season. Can Mick rise to the challenge?

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