This video training with Tim Warner covers what you need to know to provide support for Windows 7 including managing software failures, handling remote access, and more.
Experience supporting Windows 7 in a corporate environment
Experience resolving issues via phone, email, and remote access to machines
Familiarity working in an active directory domain environment
Microsoft Windows 7
Microsoft Certified Solutions Associate (MCSA): Windows 7
Microsoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician 7
Related job functions:
Customer support technicians
Learn to solve stubborn Windows 7 desktop support problems with training that teaches you in-depth support skills -- right down to the server-side configuration level.
Plus, you'll find yourself connected to loads of supplemental information and links that put powerful problem-solving resources at your fingertips.
This training maps to Microsoft exam 70-685. In no time, you'll be ready for the test and one step closer to MCITP certification as a Desktop Support Technician.
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