Season 6 2012

Dom is called in by a care assistant who has a problem with her brand new car - it is constantly telling her something is wrong with it, but the manufacturer does not agree. Dom investigates what your rights are when buying a new car.

Dom is called in by a couple whose family holiday with their disabled grandmother was ruined when the wheelchair friendly hotel was replaced by one with hundreds of steps and a far from family friendly attitude. Dom investigates when is a package holiday not a package holiday and how does this affect your rights?

Dom is called in by a couple who are having problems with their insurance company who are refusing to pay-out following a burglary as the couple's stolen gold jewellery is worth more than they thought. Dom investigates what it means to be underinsured and how this can leave you uninsurable.

Dom is called in by a woman whose house has floor to ceiling cracks. Her insurance company said they will sort it out but 18 months later she has no idea when or how they plan to do this. Dom explores building regulations to discover who is responsible when building work damages a house.

Dom is called in by a number of disgruntled telecoms customers who believe the customer service they have received has been terrible. Dom explores how the telecoms giant deals with complaints and if their lengthy complex contracts are fair to consumers.

Dom is called in by a family whose brand new bathrooms from a DIY giant were fitted so badly that some of them are now unusable, but whose fault is it if the fitters were from a different company? Dom investigates the issues surrounding companies employing third parties to carry out a contract.

Dom is called in by three disgruntled customers who all have issues with the same make of car but were offered different solutions and prices to what seems to be a very common fault. Dom explores what happens when a problem develops in all cars of a certain make and when does it warrant a total recall?

Dom helps out three families whose holidays were all disrupted by 'circumstances outside the travel agent's control' - should the travel agents be responsible for their loss? Dom investigates who decides if a holiday destination is unsafe and when you should not go.

Dom is called in by a man who is disputing his phone bill due to phone calls he said he never made. How do you deal with something that could be a criminal matter or simply a mistake and who pays the whopping bill?

Dom is called in by residents of a modern housing estate where a number of households have noticed that there is a huge problem with water pools and mould forming on the inside of their windows, but the builders say the building is just 'drying out'. Dom investigates how to deal with problems with new build homes and who is responsible for sorting them out.

Dom is alerted by members of the public to the problem of chip and pin fraud. One lady has had over 16,000 pounds withdrawn from her bank account without her knowledge and despite having an alibi for the times of the transactions, the bank still blames her! Dom investigates how the banks handle customers' claims of debit card fraud and what card carrying consumers can do to protect themselves.

Dom comes to the rescue of a lady who has paid out over 4,000 pounds for roof insulation that is as good as useless. Dom tracks down the people responsible to see if they will put it right. He also investigates the insulation industry's regulatory bodies and new government schemes designed to help home owners insulate their home, cutting fuels bills and saving the environment.

Dom investigates the world of mis-sold payment protection insurance or PPIs. Now the banks have been ordered to payback customers who were mis-sold this product, claims management companies have stepped in offering to reclaim the money on the behalf of customers. Dom takes on the cases of two people who have had large amounts of money withdrawn from their bank accounts by a claims management company, allegedly against the customer's consent.

Dom comes to the aid of two ladies at loggerheads with their double glazing installer. It is three years down the line and still the job is not finished but the company refuses to complete the works until the women pay up! Dom investigates customers' rights when it comes to dealing with double glazing salesmen and the complex world of finance deals used to entice the customer.

Dom takes on the case of a lady who racked up a 2,000 pounds data roaming bill whilst on holiday in Egypt. Downloading megabytes abroad can cost you mega-bucks. Dom tries to solve the mystery of how her phone racked up such a whopping bill and how the mobile phone industry justifies such extortionate prices.