In late 19th century London, William Jones, a member of the gentry, meets and falls in love with Emma, and she with him. This chance meeting overturns both their lives - for Emma is a maid, and the barriers of class and wealth stand between them.
William Jones meets the maid Emma at his old governess', Kelly Stownar's house. William falls in love with Emma and looks for opportunities to meet her again, wanting to give her a present.
William meets Eleanor as she debuts in society at a ball he is forced to attend by his father. When he buys a parasol for Emma later on when together with Eleanor, Grace, Vivi and Eleanor misunderstand, thinking the parasol is for Eleanor.
Prince Hakim comes to visit William in London. On an elephant ride through town, William becomes motion sick and ends up recuperating at Kelly Stownar's house. Hakim also falls in love with Emma, and confesses to her.
Hakim and William meet Emma while browsing the erotic literature section at Mudie's. William coaches Eleanor in tennis.
Kelly is fixing up her apartment in preparation for visitors, but ends up having dinner with Emma and Al as the Knoxes had to cancel their appointment.
As William continues to court Emma, his father decided to pay Mrs. Stownar an appreciation visit together with William.
Emma takes time off from work and goes to visit the Crystal Palace together with William. They end up missing the closing time and have to stay at the pavilion overnight.
Emma takes Kelly's pocket watch for repair. However, when she returns, Kelly has already passed away. William tells his father about Emma and meets with strong opposition.
Kelly Stownar's funeral is being held, and Emma reminiscences about their life together while cleaning up the apartment. Meanwhile, William attends a dinner party with Eleanor.
Emma comes to visit William at his estate, but he is out searching for her. Just as she is about to leave, William returns, and the situation turns into a scandal with his father.
William's father is scheming with Mrs. Campbell to set up William and Eleanor. Meanwhile, William goes to look for Emma and ends up hearing her childhood story from Al.