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Private Notes
In this episode, the team examine the increase in the number of councils charging to collect garden waste, making millions in the process.
Two months after an IT failure brought TSB to its knees, how fraudsters are exploiting the crisis to get their hands on thousands of pounds of customer's cash.
And there is instant advice from the experts at the Rip Off Britain pop-up shop.
In this episode, the team asks if it is time we had more choice on who supplies our water, as customers reveal disastrous experiences with the suppliers they are currently stuck with. Also, Esther Rantzen is in the studio railing against sky-high charges for calls to directory enquiries. Plus, the company whose boiler cover has prompted more complaints than any other - with viewers finding so many exclusions in the policy, it is hard to know what's actually covered.
In this episode, passengers with disabilities share their experiences of being left stranded on trains or at stations. With big changes on the cards for the ways many trains are run, could things be about to get worse? Another small energy provider is in trouble for shocking billing mistakes and bad customer service. The team ask if you are better going for a smaller gas and electricity firm with cheaper prices or sticking with the security of one of the big six? And the programme's experts answer more viewers' problems live in the studio.
In this episode, the team investigate whether the appliances, gadgets and electricals in our homes are really as safe as we expect them to be. With a spate of house fires caused by everyday products and appliances, they ask why so many items have suddenly become so dangerous. Plus the common pitfalls that could catch you out when buying insurance, how answering a question the wrong way can leave you completely unprotected, and more consumer problems are solved live in the Rip Off Britain pop-up shop.
In this episode, undercover footage captures the tactics of a company deliberately targeting old or vulnerable people to persuade them to hand over thousands of pounds they do not need to spend. The team also reveal why the bold measures being proposed to protect bank customers from fraud might not do anything to stop skilled scammers stealing your savings - or help you get your money back. Plus the latest on some of the programme's biggest cases, and travel expert Simon Calder is answering viewers' holiday problems live.
