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TED Talks: Season 2004

2004x05 Joseph Pine on what consumers want
TV-PG

  • 2004-02-01T05:00:00Z on YouTube
  • 15m
  • United States
  • English
  • Documentary
Customers want to feel what they buy is authentic, but "Mass Customization" author Joseph Pine says selling authenticity is tough because, well, there's no such thing. He talks about a few experiences that may be artificial but make millions anyway.
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