Eleanor Shellstrop is an ordinary woman who, through an extraordinary string of events, enters the afterlife where she comes to realize that she hasn't been a very good person. With the help of her wise afterlife mentor, she's determined to shed her old way of living and discover the awesome (or at least the pretty good) person within.
When Eleanor dies and winds up in an afterlife paradise reserved for only the most ethical people, she realizes she's been mistaken for somebody else.
Eleanor wants Chidi to teach her to be a good person, so he insists that she participate in a neighborhood cleanup instead of learning to fly.
Chidi begins formally teaching Eleanor about ethics, and lesson No. 1 is: be kind to your neighbor. Michael and Janet help Chidi find a new, exciting hobby.
Eleanor becomes friends with another neighborhood resident who's hiding something. Tahani plans a gala for the opening of a new restaurant.
Chidi tires of spending so much time teaching Eleanor. Tahani snoops and doesn't like what she finds. Michael quarantines the neighborhood.
Eleanor distracts Michael from his search for the design flaw that's disrupting the neighborhood. Chidi horns in on Tahani and Jianyu's spa date.
After learning Michael's retirement will be an eternity of torture, Eleanor decides to deactivate Janet, the only one able to send Michael away.
Trying to uncover the truth, Michael interrogates Eleanor about her life, and also interviews Chidi, Tahani and Jianyu. Chidi faces a moral dilemma.
Michael has difficulty negotiating for Eleanor's fate. The Bad Place demons misbehave at Tahani's house. Chidi bonds with the other Eleanor.
Michael is frustrated by Chidi's indecisiveness. Eleanor discovers feelings she didn't realize she had. Jianyu makes a surprising announcement.
Eleanor tries to improve her score before the judge arrives. Michael makes a surprising discovery. Chidi asks Eleanor for advice about love.
Eleanor flees to the Medium Place with Jason and Janet, where they meet a former lawyer who lives there alone. Meanwhile, Eleanor's trial proceeds.