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Private Notes
Owned for the past 25 years by John and run by his daughter Emma, they have cluttered the 31-room establishment with tat and lost sight of who their customers are. Recently, bookings have taken a sharp decline and to make matters worse John's wife Jacquie - once the life and soul of the hotel - has been forced to retire due to illness, leaving Emma to run the place alone.
Two years ago, Georgina gave up a career teaching business studies with a dream of running a successful guest house. Now, a £50,000 bill for unforeseen repairs and dismal occupancy has left her struggling to run the business. With her immaculate rooms lying empty, self-confessed neat freak Georgina cannot understand where she is going wrong. Alex can see the potential for success but getting Georgina to stop focusing on little details and start seeing the bigger picture does not prove easy.
Alex Polizzi visits Horley near Gatwick to help Quasim, the owner, improve his ailing Surrey guesthouse. With 13 other B&Bs all battling for the same trade, he is struggling to make the monthly repayments. Alex can see the potential in Quasim's business, but curbing his expensive tastes to maximise profits turns out to be far from easy.
Alex Polizzi is called to the Gipsy Hill Hotel in Exeter, where owner Grace has plans to retire and hand the business to her daughter Jackie, who currently manages the hotel. But profits are falling and Grace worries there will be no business to pass down. Alex immediately spots that the hotel is stuck in the past, with its old-fashioned decor. Can she convince the owner to release her grip on the purse strings and allow her daughter to take ownership now?
Alex Polizzi travels to the French Pyrenees, where ex-pats Mike and Joss invested everything they had into creating a holiday retreat and a beautiful family home for themselves and their two young boys. But despite the fabulous setting, the hotel's bookings are poor and with their savings dwindling, the couple are desperate not to take another wrong turn. Can Alex get them back on the right track?
Alex Polizzi visits the 51-bedroom Devon Bay Hotel in Ilfracombe, which is run by inexperienced general manager Adrian and his wife Gill. The establishment has a poor reputation but Adrian has managed to persuade low-cost coach parties to return. However, with the summer season about to start and with no proper hospitality experience, the reality of delivering on his promises is starting to hit home for Adrian. Can Alex turn this novice into a real hotelier before the coaches arrive?
Alex Polizzi helps Chris and Leisha, who bought a village pub with 10 rooms in West Sussex just over a year ago, but have now run out of money and momentum. The novice hoteliers are struggling to attract customers to the George Hotel and Leisha despairs of Chris's tendency to get distracted from the job at hand. Alex is quick to identify a rescue plan, but with an unfocused leader at the helm, can they see it through?
Alex Polizzi returns to one of her earliest assignments as Hotel Inspector, in the shape of West Usk Lighthouse on the edge of the Bristol Channel, which she first visited back in 2008. Despite initially turning a profit for a few years following the show's visit, owners Frank and Danielle have seen occupancy steadily decline. Once again, Alex casts her expert eye over the hotel and recommends the best way forward.
