At the UK company Reynholm Industries, their corporate high-rise towers are full of beautiful happy people with one success story after another. Well, except for the employees that work in the basement - the IT department. While their colleagues work in fantastic surroundings, Jen, Roy and Moss must work below ground in the dark and horrible basement, struggling to make it into normal society.
The IT Crowd is a playful and somewhat surreal look at what it's really like to be the underclass of every company - the IT Department.
The reputation of Reynholm Industries is put at risk after an incident involving spilt coffee and a homeless person ends up being posted on the internet. When Douglas shares the secret of his confidence, a newly transformed Moss comes up with a plan to help Jen and Roy, but everything seems too good to be true.