At the UK company Reynholm Industries, their corporate high-rise towers are full of beautiful happy people with one success story after another. Well, except for the employees that work in the basement - the IT department. While their colleagues work in fantastic surroundings, Jen, Roy and Moss must work below ground in the dark and horrible basement, struggling to make it into normal society.
The IT Crowd is a playful and somewhat surreal look at what it's really like to be the underclass of every company - the IT Department.
Jen decides she wants to stretch herself more at work and applies for the post of Entertainment Manager. After she discovers that her boss's business connections have a dark side, she turns to Moss and Roy for help.
Moss becomes a celebrity after he beats all the records on a popular puzzle show. Roy is mistaken for a window cleaner. Jen finds herself pre-occupied with Douglas' secret meetings.
Douglas finds himself becoming a Spaceologist. Some bad luck changes Roy's life. Jen ends up getting involved with a rock band.
Roy gets obsessed by his latest girlfriend's sad family history, while Jen tells an absolute whopper to get some attention.
Roy and Moss opt to try a new lifestyle which they soon realize was probably a bad idea when they dodge work.
Douglas discovers that marriage agrees with him for all of a fortnight. He then finds himself in court defending himself with Jen, Roy and Moss' help.