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Private Notes
Chef Ramsay goes to Boston's North End to pay a visit to La Galleria 33, opened in 2006 by sisters Rita and Lisa. The two siblings grew up in the Italian neighborhood and worked at their father's very successful restaurant, L'Osteria, which was established in 1985. They branched out and opened their own establishment only 100 feet away, hoping to feed off their father's success. But the customers never came. The sisters blame everything from the weather to the tablecloths to the font on the menu. They don't know how to fix their problems because they don't know how to identify them. The employees, however, know exactly what is wrong - Lisa and Rita. They say the sisters treat people badly and talk unprofessionally. Plus Lisa drinks on the job and Rita smokes in the restaurant. They have slipped into complacency about the failing business, but their parents stand to lose everything if La Galleria fails.
In the last episode of "Kitchen Nightmares," Chef Ramsay traveled to Boston's North End to visit La Galleria 33, a restaurant run by sisters Rita and Lisa. He quickly discovered the establishment to be fraught with issues. Rita smokes and Lisa drinks on the job, and their unprofessional behavior has lost them the respect of their staff. The food, which is prepared by Rita's ex-husband Doug, is horrific. Chef Ramsay finds it to be frozen, bland and evidently made without passion.
Chef Ramsay heads to Mama Maria's in Brooklyn. This Italian restaurant and pizzeria was passed down from mother to son more than 25 years ago, but has proven to be more of a burden than a family gem. The owner is exhausted from trying to make ends meet for his family, which in turn has taken a toll on the staff, food and overall performance of the restaurant. Chef Ramsay is disgusted to find 12 freezers filled with rancid and inedible pre-made meals and he reaches his breaking point when one diner needs an ambulance after eating a defrosted piece of seafood. When Chef Ramsay levels with this owner, he leaves him in tears. Find out if Ramsay's push was enough to wake this owner and save his family and restaurant.
Gordon heads to Wilkinsburg, Pennsylvania, home to Ms Jean's Southern Cuisine, which was opened 12 years ago by retired special education teacher Ms Jean Gould. Her employees say she's like Dr Jekyll and Mr Hyde and that's why the local community stay away. Ms Jean insists she's only mean because her employees are lazy, but the business is falling apart.
Gordon Ramsay continues his travels across the United States in a bid to save failing restaurants from disaster. This week, Gordon visits beachside restaurant Barefoot Bob's in Hull, Massachusetts, owned by husband-and-wife team Marc and Lisa. The duo opened the grill in the summer of 2004 to a busy seafront crowd, but every year the bottom line collapses through the bleak winter months.
Chef Ramsay confronts the stubborn owner of the Olde Hitching Post in Massachusetts, who refuses to let his daughter and eatery co-owner have any control.
In Beaver, Pennsylvania, where he finds a brother-and-sister team who are unable to work together in a positive manner at an Italian restaurant called Levanti's. Their relationship is so fractured that they are failing to save their father's business from being overwhelmed by competition from other local eateries. The situation has become desperate and dad Tony is now in danger of losing his life savings.
Gordon visits family-owned restaurant Sam's Mediterranean Kabob Room in Monrovia, California. Within minutes of his arrival, Gordon is caught in the crossfire of an argument between owner Sam, his wife and their children, all of whom are feeling the pressure of working in the restaurant seven days a week.
Gordon heads to Long Beach, California, to save Nino's, an Italian family restaurant that was opened in 1958 and is now under the misguided leadership of the eldest son, Nino. Younger brother Michael and sister Carina point the finger of blame for the restaurant's failings directly at Nino, and their 78-year-old mother Inge is desperate for Nino to turn the business around.
Gordon visits Greek restaurant Yanni's in Seattle, where he clashes with defiant owner Peter, a chef who is so set in his ways that he hasn't allowed any changes to his menu since the business opened in 1984. His own family are concerned that the restaurant is becoming trapped in the past, but Peter is determined to stick to his guns.
Gordon heads to Scottsdale, Arizona, where he visits Amy's Baking Company and meets husband-and-wife bistro owners Samy and Amy Bouzaglo, who reveal a shocking contempt for customer feedback.
Gordon heads to Norwalk, Ohio, in America's farming heartland, for the first of two visits to the Mill Street Bistro. There he encounters Joe Nagy, one of the most pretentious restaurant owners he has ever met.
In the dramatic conclusion to the Mill Street Bistro saga, Gordon's disagreement with proprietor Joe Nagy erupts into one of his most intense confrontations yet.
Chef Ramsay is in for a challenge when he heads to Everett, WA, to visit the Prohibition Grille. Professional belly dancer-turned-restaurant owner Rishi is struggling to keep her business afloat and is in desperate need of help. As a result of her lack of prior restaurant experience, Rishi leaves control of the kitchen in the hands of her head chef, who is constantly preoccupied and gives little focus to the restaurant. Constant complaints from customers have Rishi worried, but will she take Chef Ramsay’s advice?
Chef Ramsay heads to Chappy's, a Cajun-style restaurant in the heart of Nashville where he meets owners John (Chappy) and Starr. The couple's original restaurant in Mississippi was destroyed in Hurricane Katrina, forcing them to move. However, since opening in Nashville, Chappy's hasn't found the same loyal customer base they once had. Find out if Chef Ramsay can help turn this restaurant around.
Gordon Ramsay revisits Café Hon in Hampden, Maryland, Chiarella's in Philadelphia, and Leone's in Montclair, New Jersey, to see whether the restaurant owners have taken his advice on board.
