In the beginning of the episode that excruciatingly difficult and painful for Conrad to say and do what he did but he needed to, good for him. Nic needed to be reminded that Conrad is not wrapped around her finger and she can lose him as well if she keeps keeping him at arms length and not getting anywhere.

Wow, that was heartbreaking, I hope that things have drastically improved by now, and if not then they need to do a lot more and come up with much better safeguards for the patients.

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