Insight into the London Ambulance Service, from the highly-pressurised control room to the crews on the streets. Ambulance provides an honest 360-degree snapshot of the daily dilemmas and pressures.
Documentary revealing the work of the West Midlands Ambulance Service, beginning with a distraught wife being coached over the phone on how to give CPR to her husband who collapsed suddenly at home, as crews race to save him. Elsewhere, controller Glennis has her hands full as she attempts to juggle between helping a crew search for an elderly man who has fallen in an alley way, and a high priority call for a street brawl taking place, with reports of a man being badly beaten with a baseball bat.
One hour into the night shift with West Midlands Ambulance Service and the control centre is dealing with its third cardiac arrest, as the MERIT team cares for a patient who has been stabbed and is bleeding heavily. Just four miles away, another crew must stay with an elderly man long after they have treated him, as they've spotted he's run out of vital medication and no one else is available to organise a refill.
Veteran ambulance man Mick and crew-mate Dave are dispatched to help a woman with pains in her stomach. But it soon turns out she is having a massive heart attack. Call supervisor Steph receives a call about a woman who has gone into labour at the side of the road, leaving her with little choice but to oversee the delivery of the baby over the phone.
In a busy control room, call assessors Rowena and Sally are both dealing with suicidal patients on the phone while controller Louise and dispatcher Lucy urgently find available ambulances to send to them.
The air ambulance crew is dispatched to a woman who is struggling to breathe after falling downstairs, just as a call comes in for the ambulance to attend a road accident, leaving trauma desk paramedic Fay facing a tough decision. Ben and Sophie answer a call from a terrified mother whose toddler is having a seizure, and reports of a hanging come into the control centre - but with no sign of a patient, the staff must decide whether the call is a hoax. Paramedics Helen and Julie try to find temporary accommodation for a homeless patient.
Crewmates Justin and Dawn's first job of the day starts with a call to a woman whose waters have broken, and former butcher Justin is in his element delivering the baby. Their next case is not so welcome though, as they attend a woman who has called 999 four times already that day and is one of a handful of prolific frequent callers staff across the ambulance service all know well.
Several ambulances are stuck at the busy Worcestershire Royal Hospital waiting to hand over their patients, causing problems in the control room. Sham and Nina answer a call to help a man in his 90s who has fallen over. The only problem is, his wife cannot reach the bolts to unlock the door. A troubled man is rushed to hospital after taking an overdose of his medication, a trainspotter trips over and hurts his head at Bewdley Valley Steam Railway, and two brothers battling addiction strike a personal chord for paramedic Nina.
The documentary tells the inside story of what it is like for the paramedics dealing with the consequences of Storm Doris, which killed four people across the UK in February. The control room staff are fielding a third more calls than normal after a surge in wind-related injured, including three people trapped in a car by a fallen tree and a 94-year-old blown over while feeding the birds. With winds reaching more than 60mph, the Air Ambulance team has grounded and instead faces an agonisingly long journey by car on blue lights. Last in the series.