Gloria Hunniford, Angela Rippon and Julia Somerville investigate problems viewers have had with some of the biggest names in the country. Among the stories are viewers who say Britain's best-known pest control company has left a bigger than expected hole in their wallets, and the car giant asking customers to stump up to fix a known issue with its award-winning engine. Plus, how one of the most familiar names on the high street has been struggling to deliver the goods.
