America Ferrera and Ben Feldman star in a hilarious workplace comedy about a unique family of employees at a super-sized mega store. From the bright-eyed newbies and the seen-it-all veterans to the clueless summer hires and the in-it-for-life managers, together they hilariously tackle the day-to-day grind of rabid bargain hunters, riot-causing sales and nap-worthy training sessions.
The staffers go on strike, but Amy and Jonah make things worse by negotiating with corporate. The ambitious Mateo regrets going on strike and sneaks back into the store. Garrett meets a sightly woman on the picket line.
Jeff, the district manager from corporate, tells the Cloud 9 employees he is going to be around for the day to see what can improve in the store. Amy tries to impress him with a perfect day, but a workplace accident threatens her plan. Meanwhile, Glenn tries to come off as a tough boss in front of Jeff, Jonah attempts to help an unyielding Dina win over the employees she betrayed in the strike and Mateo discovers something about Jeff in his pursuit to win him over.
Jonah is assigned to the gun section of Cloud 9, and refuses to sell to anyone he deems suspicious; Glenn tries to buy the store's entire stock of morning-after pills.
Glenn grows concerned that he doesn't know enough about his employees after Cloud 9's spokesman is accused of a crime. Dina exploits Glenn's concerns by implementing storewide drug testing. Meanwhile, Amy and Jonah have a flirty day avoiding work; Cheyenne annoys Garrett by talking about her baby; and Mateo tries to understand his ambiguous relationship with Jeff.
New parents Cheyenne and Bo fight, prompting Amy and Glenn to give them advice in very different forms; Mateo and Jonah oversee dog adoption at the store; Garrett taunts Dina when she refuses to adjust his time card.
Dina throws a wrench in everyone's Halloween plans when something goes missing from the store and declares that no employee can leave until someone confesses to stealing. Amy is determined to find out who is responsible because she doesn't want to miss trick-or-treating with her daughter and Mateo prepares for his secret date with Jeff. Meanwhile, Jonah and Cheyenne struggle to bond until they discover they have more in common than they thought. Garrett has a difficult time defending himself during the store-wide investigation.
When corporate sends out a voting guide that only benefits the company's interests, Amy and Jonah work together to put out a rival pamphlet until Jonah's personal life gets in the way. Dina and Glenn are stuck in an accidental cover up while Mateo goes to great lengths to hide his undocumented status.
Much to Amy's dismay, Glenn hires Amy's husband, Adam (guest star Ryan Gaul), for some extra help, exposing her in ways in which she is not prepared. Frustrated with the lazy, noncommittal temps, Jonah and Garrett start an employee draft to place bets on who will quit first while Glenn tries to find the perfect person to play Santa at the store for Christmas
Cloud 9 braces for the biggest shopping day of the year when the employees all suddenly get sick.
At the beginning of every year, Cloud 9 employees hold a “lost and found bin cleanout” to get rid of all the unclaimed items. Amy unknowingly walks away with a huge wad of cash and Jonah is determined to help her find the best use for it. Meanwhile, Cheyenne proves she is never one to keep a secret and Dina pushes Garrett over the edge.
Jeff lets the employees know that Rex, a vice president from corporate, will be coming by the store to help with the rollout for Cloud 9’s store-wide rebranding, and it turns out Rex is someone from Jonah’s past. Amy and Garrett are delighted to hear Rex’s stories about Jonah. Meanwhile, Mateo is stunned to learn of rumors that Jeff is in a relationship with an employee. Dina must retaliate against a snitch and Cheyenne tries to take advantage of the discounted “Halo” products.
During the morning meeting, Glenn accidentally tells the employees the real reason Amy has been late to work lately. Meanwhile, Dina tries to cheer up Amy by kidnapping her for a “ladies’ lunch.” Jonah and Garrett invent a game to pass the time, tricking Glenn and Mateo in the process. Cheyenne helps Amy take a fearless step with a dramatic new look.
On Valentine’s Day, Amy and Glenn learn what happens when you try to force love.
The storewide heater malfunction magnifies angry tensions between Amy, Jonah, and the back warehouse employees. Dina and Garrett find a way to pass the time. Cheyenne helps Glenn through an existential crisis.
Amy sees Mateo out on a secret date with Jeff. Glenn resents Jonah for outshining him during Cloud 9’s Wellness Fair. Dina tries to prove that Amy faked an illness.
Jonah accompanies Amy on a trip to help her parents move out of her childhood home. Glenn is intent on winning a Cloud 9 Integrity Award. Dina tries to use Mateo’s relationship with Jeff to fix various problems with the store.
Mateo’s store transfer gets derailed when his undocumented status comes into play. Glenn battles an online troll with Amy’s help. Jonah and Cheyenne attempt to give legal counsel to Mateo.
Glenn invites all of his kids to the store, causing disaray among the employees; Jonah falls for Glenn’s 25-year-old daughter; Garrett, Dina and Cheyenne try to keep track of one of the toddlers; Mateo tricks the kids into working for him.
A “spring cleaning” day is initiated by Glenn, and Amy and Garrett snoop into abandoned photos during the cleanup. Also, Jonah tries to gain Glenn’s approval, and Cheyenne’s fiancé begins working at the store to make fast cash for their wedding.
Cheyenne and Bo’s wedding arrives, but not all goes according to plan. Also, Amy and Jonah dodge relationship rumors; Glenn sets out to change Jeff’s mind after learning of looming layoffs; and Dina talks her way into the wedding party.
In the Season 2 finale, Glenn tries to figure out which employees to lay off. Jonah copes with the fallout of an admission he made to Amy. Garrett and Dina spar. Mateo creates an alliance to keep his job. Also: a a tornado warning goes into effect and forces the staff into uncomfortable pairings.