Mark finally decides to sell The Grosvenor: his debts are now so high that he has no choice but to let the hotel go. He's dreading telling the staff.
Mark turns to his advisor, the former chief AA hotel inspector, for support.
The guests, like the staff, are unaware that these are the last days of The Grosvenor in its current guise.
Meanwhile, front of house, The Grosvenor is as 'fawlty' as ever.
The Jones family from Leeds check in after taking eight hours to travel the 300 miles to Torquay. The Grosvenor corridors prove a similar navigational nightmare as they settle in to their first ever stay in a hotel.
Reservations manager Alison's favourite family, the Fountains, make a return visit to The Grosvenor and nine-year-old Lane Fountain's dream comes true when a maintenance man teaches him how to vacuum.
Lane has a genetic condition called William's Syndrome: he's extremely friendly and obsessed with vacuum cleaners. The hotel staff take him under their wing as the business collapses around them.
It's the end of an era but Mark tries to keep a smile on everyone's faces by entering Team Grosvenor in the Torbay coastal rowing race.
For the first and last time, Alison dons her Lycra and takes to the water. Can Team Grosvenor win the battle at sea even though Mark's lost the financial war?
