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Private Notes
In the first episode, staff receive training in etiquette and grooming, there's a celebrity arrival and the kitchen prepare a fine dining banquet for 120 food experts.
This week the hotel security team prepare for the arrival of European Head of State, Angela Merkel and The Irish Rugby Team check in to prepare for match day. Everyone wants a win and staff get emotional knowing it is Brian O'Driscoll's last home match.
This week focuses on history and tradition, as the iconic Dublin hotel celebrates its 190th anniversary. The hotel has a small museum and concierge and history buff Dennis O'Brien tells some visitors about the most important meeting ever held in the Shelbourne Hotel - the drafting of the Irish Constitution in 1922. Head Chef Gary Hughes plunders the hotel archives for inspiration to launch a historical tasting menu, and the staff get excited about a visit from Holywood legend Omar Sharif.
The staff prepare for the hotel's 190th anniversary and concierge Denis O'Brien talks to visitors about the drafting of the Irish Constitution, which was undertaken at the property in 1922. Meanwhile, head chef Gary Hughes looks to the archives for inspiration to launch a historical tasting menu and the employees are excited when actor Omar Sharif visits
The hotel staff help a guest who requires assistance with a wedding proposal, and fill a room with white roses. The request means various departments must work together including the in-house florists and the guest relations team. Meanwhile, the hotel's wedding coordinator prepares for a young couple's day and their 150 guests
The hotel begins a multimillion-euro refurbishment of the bedrooms. The builders are given five days to transform eight rooms, which will be inspected by managers Alan Mahoney and Agnes Keogh. Their approval is not easily won, and everybody begins to feel the pressure. Meanwhile, JD Flynn and the front-of-house team enjoy a team-building day trip to a tree-top obstacle course
