I see many people here complaining that the message of this episode was blatantly obvious and simple, but I don't really think that is the point of the episode.
In my interpretation, this episode was mainly here to tell a story of a tragic character that does immoral things out of desperation whilst also showing glimpses of humanity in his actions, which in no way justify his actions. Similarly, they try to humanise each and every side of this story. Even the big CEO of the company that arguably does a lot of social evil has his big humanising moment, where he admits that it all spun out of control, and I think we can all relate to that.
There is no evil character. It is all a complex web that creates evil, and the point, as I see it, was not to bash into the heads of people to not text and drive, or to stop using social media, but simply to tell a story. A story that utilises the all-consuming technology in our society, and I think it does that job fantastically. It is suspenseful, layered, and incredibly moving.
Had I known a little of the backstory I might be invested in the episode, but this was pointless
Talk about shit getting out of hand.
Let this episode be an example to every single tv show writer on how to handle LGBTQ+ characters. Like this, and no other way. Thank you.